Requesting Service
Finance and Operations customers needing to request service from the Service Center of Excellence may utilize the UNC-Chapel Hill help request portal (TeamDynamix) directly via help.unc.edu or by visiting the SCE individual area websites for Continuous Improvement, Staff Development and Engagement; Finance; Human Resources; Information Technology; and Marketing and Communications.
TeamDynamix is used at UNC-Chapel Hill to report technical problems and to request services. TeamDynamix sends your request to the correct campus contact and provides a channel for communication while your request is being processed. To access TeamDynamix visit help.unc.edu. You will be prompted to complete Duo authentication.
First you must determine if you are reporting a technical problem or requesting a service.
Need something fixed?
Example: “My printer isn’t working.”
OR
Need something new?
Example: “I need training on Office 365.”
Select Get Help to request service or browse available services and request things like help with a payroll issue, a shared mailbox or web travel.
To create an incident record, complete the Get Help form.
- Provide a short description of the issue.
- The system will default to your primary Department. The dropdown allows you to choose a secondary department if you have one.
- Select your Preferred Contact Method/Information.
- Enter your Preferred Contact Details.
- Select your Ticket Details.
- Select the Urgency. The dropdown allows you to select high, medium, or low.
- Enter a description of your issue. Be as descriptive as possible and make sure to include your preferred contact information if other than your University email address.
- Add attachments if necessary.
- When you are done, click Submit.
The Service tab allows you to browse services offered by category.
- The Services list will display.
- Click on the service you wish to request. If you can’t find what you are looking for, select General Request on the right-hand side of the screen.
Result: The Service Catalog will display with a description of the service - Select a service for the request you have selected.
Complete the request form.
- Provide a short description of the issue.
- The system will default to your primary Department. The dropdown allows you to choose a secondary department if you have one
- Select your Preferred Contact Method/Information and enter your preferred contact details.
- Select the What you would like to request? The dropdown allows you to select high, medium or low.
- Enter a description of your issue. Be as descriptive as possible and make sure to include your preferred contact information if other than your University email address.
- When you are done, click Submit.
Click on a specific request to view the status or to go to the conversation log to communicate with the fulfiller who is completing your request.
