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Development Process

Action Timeframe
Customer initiates CISDE process Start
CISDE team develops prototype 2 business days
Customer reviews CISDE prototype 1 business day
CISDE team creates QRC draft 3 business days
Customer and others provide final review 2 business days
CISDE team provides final QRC file 1 business day
Customer posts QRC in desired location Finish


  • Process should start at least 3 weeks prior to deadline.
  • Contact CISDE if issues arise or modifications are needed.
Customer should provide CISDE with the following details within 48 hours of request:

  • Content to be included
  • Targeted audience
  • Who the subject matter experts are
  • Who CISDE should contact if there are questions
  • Names of all who will need to review before finalizing
  • Formatting requirements (color scheme, logos, etc.)
  • Where the document will live
Things that can slow the process:

  • Delays in providing CISDE team with content or access to test system and/or resources
  • Changes that occur to the process/content during QRC development
  • Not meeting review deadlines for drafts
  • A request involving a large amount of content
  • A request involving extremely complex content

Quick Reference Card Development Process