Training Manuals
Development Process
| Action | Timeframe |
|---|---|
| Customer initiates CISDE process | Start |
| CISDE team meets with Customer | 2-5 business days |
| Customer reviews CISDE prototype | 2-10 business days |
| CISDE team creates first manual draft | 3-10 pages per business day |
| Customer reviews first draft | 2-20 business days |
| CISDE team provides second manual draft | 3-10 business days |
| Customer and others provide final review | 2-20 business days |
| Draft revisions continue until Customer approves | Ongoing |
| Customer posts final draft in desired location | Finish |
Notes
- Process to produce manual can take 16-100 business days.
- Contact CISDE if issues arise or modifications are needed.
Customer should provide CISDE with the following details within 48 hours of request:
- Content to be included
- Targeted audience
- Who the subject matter experts are
- Who CISDE should contact if there are questions
- Names of all who will need to review before finalizing
- Formatting requirements (color scheme, logos, etc.)
- Where the document will live
Things that can slow the process:
- Delays in providing CISDE team with content or changes in the application and/or resources
- Changes that occur to the process/content during development
- Delays in the review cycles
- A request involving a large amount of content
- A request involving extremely complex content
- Business application errors
