SCE Service Response Team
The SCE Service Response Team offers the Division of Finance and Operations a new approach to problem escalation and response with a single phone number for services when you don’t know who else to call!
The Service Response Team will:
- Perform as primary interface for customer escalations
- Prioritize and facilitate escalations within the SCE
- Ensure customer is heard throughout process
- Set reasonable service expectations
- Resolve through effective communication
- Analyze and monitor customer problem reports to spot trends
- Provide regular status updates for all escalated Service Requests
| Service Area | Service | Name | Contact |
|---|---|---|---|
| Communications | Website development/updates | Gary Wilhelm | gary_wilhelm@unc.edu 919-962-9732 |
| Communications/marketing | Stephanie Berrier | stephanie_berrier@unc.edu 919-962-9724 |
|
| Continuous Improvement, Staff Development and Engagement | All | Joanne Filley | fa_sce_training@unc.edu 919-962-9653 |
| Finance | Travel/other finance transactions | Paula Morris | paula_morris@unc.edu 919-962-9714 |
| Purchase Request | Bernard Law | blaw@email.unc.edu 919-962-4165 |
|
| Customer Billing | Tiana Hooker | tianah@unc.edu 919-445-1762 |
|
| Invoice Payment | Lisa Hierman | lisa_hierman@unc.edu 919-962-9722 |
|
| Financial and Business Systems Access | Nicole Sebik | nicole_sebik@unc.edu 919-962-9704 |
|
| Human Resources | All | Tracy Agnew | Tracy.Agnew@facilities.unc.edu 919-962-9657 |
| Information Technology | All | Marcus Wooton | marcus.wooton@unc.edu 919-962-9614 |