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The SCE Service Response Team offers the Division of Finance and Operations a new approach to problem escalation and response with a single phone number for services when you don’t know who else to call!

The Service Response Team will:

  • Perform as primary interface for customer escalations
  • Prioritize and facilitate escalations within the SCE
  • Ensure customer is heard throughout process
  • Set reasonable service expectations
  • Resolve through effective communication
  • Analyze and monitor customer problem reports to spot trends
  • Provide regular status updates for all escalated Service Requests
Areas, Services, and Contact Information
Service Area Service Name Contact
Communications Website development/updates Gary Wilhelm gary_wilhelm@unc.edu
919-962-9732
Communications/marketing Stephanie Berrier stephanie_berrier@unc.edu
919-962-9724
Continuous Improvement, Staff Development and Engagement All Joanne Filley fa_sce_training@unc.edu
919-962-9653
Finance Travel/other finance transactions Paula Morris paula_morris@unc.edu
919-962-9714
Purchase Request Bernard Law blaw@email.unc.edu
919-962-4165
Customer Billing Tiana Hooker tianah@unc.edu
919-445-1762
Invoice Payment Lisa Hierman lisa_hierman@unc.edu
919-962-9722
Financial and Business Systems Access Nicole Sebik nicole_sebik@unc.edu
919-962-9704
Human Resources All Tracy Agnew Tracy.Agnew@facilities.unc.edu
919-962-9657
Information Technology All Marcus Wooton marcus.wooton@unc.edu
919-962-9614