What is your role in the Service Center of Excellence? My responsibilities within the Service Center include overseeing system access requests and workflow changes, providing business process support and documentation, and serving as the primary liaison with the ITS Enterprise … Read more
The SCE’s inaugural Holiday Party took place December 12, 2016 in the Eno Conference Room.
The Finance and Administration Service Center of Excellence (SCE) began its phased business services rollout Nov. 29. Customers can now submit service requests to each functional area using the new Service Management System (SMS). The initial service rollout includes Travel … Read more
The Finance and Administration Service Center of Excellence launched Oct. 3 with a shift in reporting of staff to their new supervisors. Today, Nov. 7, marks the day our SCE staff report to their new working location at 400 Roberson … Read more
While it may seem that the official launch of the Service Center for Excellence on October 3 passed as an almost imperceptible flicker, transition plans and new process implementation are steadily being built. One of the teams ensuring that we … Read more
What will staff need to anticipate as “down time” during the move? What is actually considered “down time?”
What is your role in the Service Center of Excellence? I am taking the lead role in staff training and development, with a focus on finance and compliance training and professional development for Finance and Administration, and with an added … Read more
The Transportation Tar Heel Team believes that more is better. In a few weeks, when Service Center of Excellence (SCE) staff members move into their new Roberson Building space, they will have a variety of options for getting to and … Read more
What is your role in the Service Center of Excellence? My role is to lead the Information Technology area within the Service Center of Excellence (SCE). The Finance and Administration IT Team has been providing services to Finance and Administration … Read more
We have passed the Oct. 3 SCE Launch milestone, which means SCE staff reporting lines have changed but processes are generally working the same at this early point in the transition. We now turn our attention to the next phase … Read more
