Organization Charts
Collette Brown, Executive Director
Collette works closely with business partners within F&O and across campus to guide the strategic direction of CISDE. She also oversees the day-to-day operations and engagement functions of the SCE. She holds an undergraduate degree in Political Science, a Master of Business Administration and a Master of Science in Health Care Administration from the University of Colorado. She has been at UNC for six and a half years with her previous role in the Dean’s office at the College of Arts & Sciences as the Assistant Dean of the Finance Business Center. She stays very busy driving the mom taxi for her four children ages 11 to 14 years old.
Contact Information
- Email: wilshire@email.unc.edu
- Phone: 919-962-6218
Justin Case, Training Manager
Justin manages the day-to-day activities and strategic direction of the CISDE team. He holds an undergraduate degree in Psychology from UNC Wilmington, a graduate degree in Counseling from UNC Charlotte, a graduate degree in Human Resources from Western Carolina University. He is also a Society for Human Resources Management Certified Professional (SHRM-CP) as well as a Licensed Professional Counselor (LPC). His previous roles include Finance Training Specialist at UNC, Training Specialist for Facilities Services at UNC, Assistant Director in the student learning center at UNC Charlotte, and Mental Health Therapist for Children’s Advocacy Network. He is avid fan of sports (Green Bay Packers and Atlanta Braves) and enjoys exploring the research triangle with his wife and son in search of great food and live music.
Contact Information
- Email: jcase1@email.unc.edu
- Phone: 919-843-6719
Joanne Filley, Senior Training and Documentation Analyst
Senior training and documentation analyst Joanne Filley is obsessed with making it easier for people to get their jobs done, which she does by organizing information and simplifying documentation for the CISDE team. She has only worked at UNC for two years, but her Tar Heel roots run deep, having grown up in Chapel Hill and earned a BFA and an MBA at Carolina. She loves to garden and stays busy trying to keep up with her middle-school aged son.
Contact Information
- Email: filley@unc.edu
- Phone: 919-962-6458
Cortney Alston, Finance Training Specialist
Cortney designs and presents classroom trainings and job aids covering a wide variety of topics in the realms of finance and professional development. She has over a decade of experience in the field of education, training and organizational development. Also, Cortney loves a good binge worthy series or epic movie.
Contact Information
- Email: cortney.alston@unc.edu
- Phone: 919-962-5029
Michele Bowen, Training Specialist
Michele works with safety training & compliance, is developing a skilled trades training program, and provides educational /professional development support to Facilities Services at UNC. Her graduate degrees/professional experience in US History (Social Justice/Labor), Public Health, and Education have given her a cool foundation for a job that has so many layers and prismatic components. She loves to be “out and about,” watching people and collecting information that she can use in the novel she is working on for St. Martin’s Press–Praying Like Crazy.
Contact Information
- Email: michele.bowen@fac.unc.edu
- Phone: 919-962-4440
Alex Hoppe, CISDE Training Generalist
Alex provides support for the numerous training initiatives carried out by the CISDE team. He graduated from NC State with a Bachelor of Science in Science Education concentrating in Physics. Currently, he is learning how to code in his free time and loves exploring the restaurants and breweries in the area after work.
Contact Information
- Email: amhoppe@email.unc.edu
- Phone: 919-962-3352
Michael Krier, Finance Training Specialist
Michael designs and presents trainings and job aids on a wide range of finance-related topics. He studied Education at Appalachian State University and has been an educator since January 2009. Michael is also a musician, playing the clarinet and saxophone for over 20 years. He performs with Jazz Bands around the triangle area.
Contact Information
- Email: michaelwkrier@unc.edu
- Phone: 919-445-1112
Mary Marzbanian, Executive Assistant
Mary provides Administrative support to the SCE Executive Directors and operations support for 400 Roberson Street.
Contact Information
- Email: mary.marzbanian@unc.edu
- Phone: 919-445-1001
Accounting and Customer Billing Services
- Voucher processing
- Pre‐audit approval
- Central reallocation of charges (cell phones, uniforms, CAD, etc.)
- Travel authorization and reimbursement
- Accounts Receivable and Deposits
- Correcting Journals
- P-Card Reconciliation
- CBM Reconciliation
- Independent Contractor Payment
- Vendor additions in ConnectCarolina
- Customer Billing
- Business Unit Correcting Billing Entries
- Customer Service
Financial and Business Systems Services
- Financial System Security
- CBM Administration
- Financial System Administration
- Billing Journals (Automated and Manual)
- Exception Reporting
- Business Process Support
Capital Budget and Accounting Services
- Budget Authority and Allotments
- Funding Strategies and Alternatives
- Purchase Orders
- Disbursements
- Project Milestone Reporting
- Cash Flow Projections
- Subsystem Project Data (CIP)
- Project Reporting
- Project Fee Billing
- Reconciliation
- Departmental Asset and Inventory Accounting
- Policy Interpretation
Accounting and Customer Billing Departments
- Finance and Accounting
- Budget, Financial Planning and Analysis
- Service Center of Excellence
- Auxiliaries
- Sustainability
- Police Department
- Transportation and Parking
- Trademarks and Licensing
- Real Estate
- Property Office
Accounting and Customer Billing Departments
- Facilities Services
- Engineering Services
- Facilities Operations
- Facilities Planning and Design
- Construction Services
- Environment, Health and Safety
- Energy Services
- Cogeneration
- Electric Systems
- Chilled Water
Purchasing Services
- Purchase Requisition Initiation
- Support for Specialized purchasing (sole source justification, state contract, etc.)
- Material Receiving and staging
- IT purchasing (F&O Specific ruleset)
- Vehicle purchase and support
- Equipment Purchase and Support
- Emergency Purchase Support
Financial Reporting and Budget Services
- Monthly, Quarterly, and Annual Reporting
- F&O Budget Process Support
- Departmental Budget Process Support
- Ad Hoc Analysis and Reporting
- Continuation Budget Preparation (Building Reserves, Utilities, Vehicles)
- Rate and Fee Development
- Survey (APPA, other)
- Budget Transactions
- Metrics
- Specialized Reporting (reserve funds, lapsed salaries, one‐time funds allocations, unallocated salary, etc.)
Tracy Agnew
Contact Information
- Email: tracy.agnew@fac.unc.edu
- Phone: 919-962-9060
Primary Subject Areas
- Employee and Management Relations
- Recruitment
Primary Departments Served
- Facilities Services
- Assistant Vice Chancellor for Finance
- Service Center of Excellence – Finance
- Service Center of Excellence – HR
- Property Office and Real Estate
- Financial Accounting/Controller
- Office of Faculty Governance (non-F&O)
Trish Batchelor
Contact Information
- Email: patricia.batchelor@facilities.unc.edu
- Phone: 919-962-9056
Primary Subject Areas
- Classification and Compensation
- Salary Administration
Primary Departments Served
- Conflict of Interest Office (IIRM) (back-up)
- Emergency Management and Planning (IIRM)
- Environment, Health and Safety (IIRM) (back-up)
- Facilities Services
- Police (IIRM)
- Service Center of Excellence – Finance
- Service Center of Excellence – HR
- Transportation and Parking
Lisa Daley
Contact Information
- Email: lisa.daley@unc.edu
- Phone: 919-843-7326
Primary Subject Areas
- Employee and Management Relations
- Recruitment
- Salary Administration
- EHRA Non-Faculty Policy
Primary Departments Served
- Energy Services and Sustainability
- Environment, Health, and Safety (IIRM)
- Export Control (IIRM) (back-up)
- Risk Management Services (IIRM)
Rachel Hayes
Contact Information
- Email: rach26@email.unc.edu
- Phone: 919-962-1505
Primary Subject Areas
- Recruitment
- Salary Administration
- Leave and Benefits
Primary Departments Served
- Conflict of Interest Office (IIRM)
- Ethics Education and Policy Management (IIRM) (back-up)
- Export Control (IIRM)
- Police (IIRM)
- Privacy Office (IIRM)
- Risk Management Services (IIRM) (TIM)
- Transportation and Parking
Nealy Bradshaw
Contact Information
- Email: galliher@psafety.unc.edu
- Phone: 919-962-1515
Primary Subject Areas
- Recruitment
- Salary Administration
- Leave and Benefits
Primary Departments Served
- Emergency Management and Planning (IIRM)
- Police (IIRM)
- Transportation and Parking
Melba Hill
Contact Information
- Email: mwhill@psafety@unc.edu
- Phone: 919-962-5020
Primary Subject Areas
- Time and Leave
Primary Departments Served
- Police (IIRM)
- Transportation and Parking
Libby Jarosz
Contact Information
- Email: olivia.jarosz@energy.unc.edu
- Phone: 919-843-7325
Primary Subject Areas
- Time, Leave, and Benefits Administration
- Recruitment
Primary Departments Served
- Energy Services and Sustainability
- Environment, Health, and Safety (IIRM)
- Risk Management Services (IIRM)
Sydney Jenkins
Contact Information
- Email: sjenkins@fac.unc.edu
- Phone: 919-962-9057
Primary Subject Areas
- Time and Leave
Primary Departments Served
- Facilities Services
- Service Center of Excellence
Monta King
Contact Information
- Email: monta_king@unc.edu
- Phone: 919-843-2566
Primary Subject Areas
- Classification and Compensation
- Recruitments
Primary Departments Served
- Facilities Services
- Assistant Vice Chancellor for Finance
- Financial Accounting/Controller
Jena Kiser
Contact Information
- Email: jena_kiser@unc.edu
- Phone: 919-962-8256
Primary Subject Areas
- Recruitment
- Salary Administration
- Classification and Compensation
- Time, Leave, and Benefits Administration
Primary Departments Served
- Assistant Vice Chancellor for Finance
- Financial Accounting/Controller
- Budget Office
- Service Center of Excellence – Continuous Improvement and Staff Development
Devin Williamson
Contact Information
- Email: devinv@email.unc.edu
- Phone: 919-962-6287
Primary Subject Areas
- Recruitment
Primary Departments Served
- Facilities Services (Housekeeping)
- Office of Internal Audit (non-F&O)
- Service Center of Excellence – Finance
- Service Center of Excellence – HR
Doni Posey
Contact Information
- Email: dposey@fac.unc.edu
- Phone: 919-962-9059
Primary Subject Areas
- Salary Administration
- Recruitment
- Time, Leave, and Benefits Administration
Primary Departments Served
- Facilities Services
- Service Center of Excellence – Finance
- Service Center of Excellence – HR
- Assistant Vice Chancellor for Finance
- Office of Faculty Governance (non-F&O)
Stephen Scharver
Contact Information
- Email: stephen.scharver@unc.edu
- Phone: 919-962-6175
Primary Subject Areas
- Recruitment
- Time, Leave, and Benefits Administration
Primary Departments Served
- Facilities Services (Non-Housekeeping)
- Service Center of Excellence – Finance
- Service Center of Excellence – HR
Donna Stelzenmuller
Contact Information
- Email: dstelzen@email.unc.edu
- Phone: 919-962-8097
Primary Subject Areas
- Graduate Student Assistance
- Recruitment
- Salary Administration
- Classification and Compensation
- EHRA Non-Faculty Policy
Primary Departments Served
- Academic Finance Office
- Auxiliary Services
- Ethics Education and Policy Management (IIRM)
- N.C. Policy Collaboratory
- Office of Faculty Governance (non-F&O)
- Office of Internal Audit (non-F&O)
- Privacy Office (IIRM) (back-up)
- Property Office and Real Estate
- Protection of Minors Program (IIRM)
- Risk Management (IIRM) (back-up/TIM)
- Trademarks and Licensing
- Service Center of Excellence – Communications
- Service Center of Excellence – IT
- Service Center of Excellence – Continuous Improvement and Staff Development
- Vice Chancellor for Public Affairs (non-F&O)
Bill Stockard
Contact Information
- Email: bill.stockard@unc.edu
- Phone: 919-962-7245
Primary Subject Areas
- Salary Administration
- Recruitment
- Classification and Compensation
- Employee and Management Relations
- EHRA Non-Faculty Policy
Primary Departments Served
- All Finance and Operations Departments
Critical Systems and Application Services
Critical Systems and Application Services specialists provide high level systems administration and applications support for essential services across Finance and Operations. We provide support for IT systems and services that are considered mission critical and essential to the day-to-day operations of the University. These Systems and Applications support safety, well-being, and secure access for the entire campus community.Commercial Systems and Special Projects
Commercial Systems and Special Projects staff provide consulting, vendor management, and support for many of the commercial systems used in Campus Enterprises. This includes payment card industry (PCI) data security compliance, security planning, system architecture design, server asset management, and Carolina Managed Print Services support and maintenance. Commercial Systems also supports UNC vendor partners like Aramark and Barnes and Noble College.Business Unit Support
The Business Unit Support (BUS) team primarily provides elevated IT support of all Finance and Operations operations. Our support professionals work from multiple strategically selected locations to provide rapid response to our customers who span the entirety of the UNC campus. BUS provides support for a variety of IT issues including specialized applications and devices, and non-computer IT systems including building controls, door readers, TIM clocks, point of sale terminals, and laundry readers. We also provide consultation, onboarding, and managing of user access and desk side support as needed. We partner with the ITS Service Desk to provide routine desktop support for our customers.Security and Logistics
The Security and Logistics group provides project management, purchasing, praxis, and special needs support for F&O users across the university and beyond. The Security and Logistics group provides targeted services to help F&O IT employees meet the special needs of our customers though advanced troubleshooting, security remediation, and process definition techniques. The group also provides preventive, on-demand, specialty, legacy, digital communication, and knowledge management support to help all F&O employees achieve our business and personal goals every day.Digital Solutions Services
- Website and intranet template design
- Website updates
- Website metrics
- Content management system oversight and training
- Quality control on all F&O websites
- Liaison with ITS for web server support
Communications and Marketing Services
- Communications strategy consulting
- Executive and other internal communications
- Website content
- Newsletters
- Annual reports
- News releases
- Coordinating with Office of Communications
- Responding to media requests
- Coordinating public records requests responses
- Preparing emergency communications
- Supporting event planning
- Promoting events and initiatives
Copywriting and Graphic Design Services
- Graphic design for digital and print media
- Photography
- Video
- Creating design templates
- Ensuring design style consistency
- Special project/event support and consultation
- Brand management
- Marketing production and printing sourcing and management