Organization Charts
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Collette Brown, Executive Director
Collette works closely with business partners within F&O and across campus to guide the strategic direction of CISDE. She also oversees the day-to-day operations and engagement functions of the SCE. She holds an undergraduate degree in Political Science, a Master of Business Administration and a Master of Science in Health Care Administration from the University of Colorado. She stays very busy driving the mom taxi for her four children.
Contact Information
- Email: wilshire@email.unc.edu
- Phone: 919-962-9652
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Joanne Filley, Senior Training and Documentation Analyst
Senior training and documentation analyst Joanne Filley is obsessed with making it easier for people to get their jobs done, which she does by organizing information and simplifying documentation for the CISDE team. She has only worked at UNC for two years, but her Tar Heel roots run deep, having grown up in Chapel Hill and earned a BFA and an MBA at Carolina. She loves to garden and stays busy trying to keep up with her middle-school aged son.
Contact Information
- Email: filley@unc.edu
- Phone: 919-962-9653
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Cortney Alston, Learning, Staff Development and Engagement Manager
Cortney designs and presents classroom trainings and job aids covering a wide variety of topics in the realms of finance and professional development. She has over a decade of experience in the field of education, training and organizational development. Also, Cortney loves a good binge worthy series or epic movie.
Contact Information
- Email: cortney.alston@unc.edu
- Phone: 919-962-9664
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Josh Ham, Engagement and Development Coordinator
Contact Information
- Email: jham001@email.unc.edu
- Phone: 919-962-9651
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Michele Bowen, Training Specialist
Michele works with safety training & compliance, is developing a skilled trades training program, and provides educational /professional development support to Facilities Services at UNC. Her graduate degrees/professional experience in US History (Social Justice/Labor), Public Health, and Education have given her a cool foundation for a job that has so many layers and prismatic components. She loves to be “out and about,” watching people and collecting information that she can use in the novel she is working on for St. Martin’s Press–Praying Like Crazy.
Contact Information
- Email: michele.bowen@fac.unc.edu
- Phone: 919-962-9662
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Michael Krier, Finance Training Specialist
Michael designs and presents trainings and job aids on a wide range of finance-related topics. He studied Education at Appalachian State University and has been an educator since January 2009. Michael is also a musician, playing the clarinet and saxophone for over 20 years. He performs with Jazz Bands around the triangle area.
Contact Information
- Email: michaelwkrier@unc.edu
- Phone: 919-962-9658
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Mary Marzbanian, Executive Assistant
Mary provides Administrative support to the SCE Executive Directors and operations support for the Service Center of Excellence.
Contact Information
- Email: mary.marzbanian@unc.edu
- Phone: 919-962-9648
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John Maxwell, Administrative Assistant
Contact Information
- Email: johnmax@unc.edu
- Phone: 919-962-1370
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Accounting and Customer Billing Services
- Voucher processing
- Pre‐audit approval
- Central reallocation of charges (cell phones, uniforms, CAD, etc.)
- Travel authorization and reimbursement
- Accounts Receivable and Deposits
- Correcting Journals
- P-Card Reconciliation
- CBM Reconciliation
- Independent Contractor Payment
- Vendor additions in ConnectCarolina
- Customer Billing
- Business Unit Correcting Billing Entries
- Customer Service
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Financial and Business Systems Services
- Financial System Security
- CBM Administration
- Financial System Administration
- Billing Journals (Automated and Manual)
- Exception Reporting
- Business Process Support
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Capital Budget and Accounting Services
- Budget Authority and Allotments
- Funding Strategies and Alternatives
- Purchase Orders
- Disbursements
- Project Milestone Reporting
- Cash Flow Projections
- Subsystem Project Data (CIP)
- Project Reporting
- Project Fee Billing
- Reconciliation
- Departmental Asset and Inventory Accounting
- Policy Interpretation
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Accounting and Customer Billing Departments
- Finance and Accounting
- Budget, Financial Planning and Analysis
- Service Center of Excellence
- Auxiliaries
- Sustainability
- Police Department
- Transportation and Parking
- Trademarks and Licensing
- Real Estate
- Property Office
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Accounting and Customer Billing Departments
- Facilities Services
- Engineering Services
- Facilities Operations
- Facilities Planning and Design
- Construction Services
- Environment, Health and Safety
- Energy Services
- Cogeneration
- Electric Systems
- Chilled Water
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Purchasing Services
- Purchase Requisition Initiation
- Support for Specialized purchasing (sole source justification, state contract, etc.)
- Material Receiving and staging
- IT purchasing (F&O Specific ruleset)
- Vehicle purchase and support
- Equipment Purchase and Support
- Emergency Purchase Support
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Financial Reporting and Budget Services
- Monthly, Quarterly, and Annual Reporting
- F&O Budget Process Support
- Departmental Budget Process Support
- Ad Hoc Analysis and Reporting
- Continuation Budget Preparation (Building Reserves, Utilities, Vehicles)
- Rate and Fee Development
- Survey (APPA, other)
- Budget Transactions
- Metrics
- Specialized Reporting (reserve funds, lapsed salaries, one‐time funds allocations, unallocated salary, etc.)
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Tracy Agnew
Contact Information
- Email: tracy.agnew@fac.unc.edu
- Phone: 919-962-9060
Primary Subject Areas
- Employee and Management Relations
- Recruitment
Primary Departments Served
- Office of Faculty Governance (non-F&O) (Employee and Management Relations)
- Facilities Services (All Departments; Supervisor)
- Service Center of Excellence (Employee and Management Relations)
- Treasury Services – Cashier (Employee and Management Relations)
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Trish Batchelor
Contact Information
- Email: patricia.batchelor@facilities.unc.edu
- Phone: 919-962-9056
Primary Subject Areas
- Classification and Compensation
- Salary Administration
Primary Departments Served
- Emergency Management and Planning (IIRM)
- Facilities Services (Class and Comp)
- Police (IIRM) (Backup/Supervisor)
- Service Center of Excellence – Finance (Class and Comp)
- Service Center of Excellence – HR (Class and Comp, Recruitment)
- Transportation and Parking (Backup/Supervisor)
- Vice Chancellor for IIRM
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Lisa Daley
Contact Information
- Email: lisa.daley@unc.edu
- Phone: 919-843-7326
Primary Subject Areas
- Employee and Management Relations
- Recruitment
- Salary Administration
- EHRA Non-Faculty Policy
Primary Departments Served
- Energy Services
- Environment, Health, and Safety (IIRM)
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Rachel Traver
Contact Information
- Email: rach26@email.unc.edu
- Phone: 919-962-1505
Primary Subject Areas
- Recruitment
- Salary Administration
- Leave and Benefits
Primary Departments Served
- Assistant Vice Chancellor for Finance and Budget (All Departments)
- Conflict of Interest Office (IIRM)
- Emergency Management and Planning (IIRM) (TIM)
- Ethics, Integrity and Policy Management (IIRM)
- Export Compliance Office (IIRM)
- Police (IIRM) (Backup, TIM)
- Privacy Office (IIRM)
- Transportation and Parking
- Vice Chancellor for IIRM
- Vice Chancellor for Public Affairs (non-F&O)
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Nealy Bradshaw
Contact Information
- Email: galliher@psafety.unc.edu
- Phone: 919-962-1515
Primary Subject Areas
- Recruitment
- Salary Administration
- Leave and Benefits
Primary Departments Served
- Emergency Management and Planning (IIRM)
- Police (IIRM)
- Protection of Minors Program (IIRM)
- Transportation and Parking (Backup)
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Libby Jarosz
Contact Information
- Email: olivia.jarosz@energy.unc.edu
- Phone: 919-843-7325
Primary Subject Areas
- Time, Leave, and Benefits Administration
- Recruitment
Primary Departments Served
- Campus Safety and Risk Management (IIRM) (TIM)
- Environment, Health, and Safety (IIRM) (Recruitment, TIM)
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Sydney Jenkins
Contact Information
- Email: sjenkins@fac.unc.edu
- Phone: 919-962-9057
Primary Subject Areas
- Time and Leave
Primary Departments Served
- Facilities Services (Recruitment, TIM)
- Service Center of Excellence (TIM)
- Vice Chancellor for Finance and Operations (TIM)
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Monta King
Contact Information
- Email: monta_king@unc.edu
- Phone: 919-843-2566
Primary Subject Areas
- Classification and Compensation
- Recruitments
Primary Departments Served
- Facilities Services (Recruitment, Class and Comp, Employee and Management Relations)
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Jena Kiser
Contact Information
- Email: jena_kiser@unc.edu
- Phone: 919-962-8256
Primary Subject Areas
- Recruitment
- Salary Administration
- Classification and Compensation
- Time, Leave, and Benefits Administration
Primary Departments Served
- Vice Chancellor for Finance and Operations (South Building)
- Budget, Planning and Analysis
- Controller
- Procurement and Strategic Operations
- Treasury Services
- Associated Entities
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Devin Williamson
Contact Information
- Email: devinv@email.unc.edu
- Phone: 919-962-6287
Primary Subject Areas
- Recruitment
Primary Departments Served
- Auxiliary Services
- Facilities Services (Temporary Recruitments)
- N.C. Collaboratory
- Trademarks and Licensing
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Doni Posey
Contact Information
- Email: dposey@fac.unc.edu
- Phone: 919-962-9059
Primary Subject Areas
- Salary Administration
- Recruitment
- Time, Leave, and Benefits Administration
Primary Departments Served
- Facilities Services (Recruitment, Class and Comp, TIM)
- Service Center of Excellence – Finance (Recruitment)
- Service Center of Excellence – HR (Recruitment)
- Service Center of Excellence – IT
- Service Center of Excellence – CISDE
- Service Center of Excellence – Communications
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Stephen Scharver
Contact Information
- Email: stephen.scharver@unc.edu
- Phone: 919-962-6175
Primary Subject Areas
- Recruitment
- Time, Leave, and Benefits Administration
Primary Departments Served
- Office of Faculty Governance (non-F&O) (Recruitment, Class and Comp)
- Office of Internal Audit (non-F&O)
- Property Office and Real Estate
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Bill Stockard
Contact Information
- Email: bill.stockard@unc.edu
- Phone: 919-962-7245
Primary Subject Areas
- Salary Administration
- Recruitment
- Classification and Compensation
- Employee and Management Relations
- EHRA Non-Faculty Policy
Primary Departments Served
- All Finance and Operations Departments
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Critical Systems and Application Services
Critical Systems and Application Services specialists provide high level systems administration and applications support for essential services across Finance and Operations. We provide support for IT systems and services that are considered mission critical and essential to the day-to-day operations of the University. These Systems and Applications support safety, well-being, and secure access for the entire campus community.X
Commercial Systems and Special Projects
Commercial Systems and Special Projects staff provide consulting, vendor management, and support for many of the commercial systems used in Campus Enterprises. This includes payment card industry (PCI) data security compliance, security planning, system architecture design, server asset management, and Carolina Managed Print Services support and maintenance. Commercial Systems also supports UNC vendor partners like Aramark and Barnes and Noble College.X
Business Unit Support
The Business Unit Support (BUS) team primarily provides elevated IT support of all Finance and Operations operations. Our support professionals work from multiple strategically selected locations to provide rapid response to our customers who span the entirety of the UNC campus. BUS provides support for a variety of IT issues including specialized applications and devices, and non-computer IT systems including building controls, door readers, TIM clocks, point of sale terminals, and laundry readers. We also provide consultation, onboarding, and managing of user access and desk side support as needed. We partner with the ITS Service Desk to provide routine desktop support for our customers.X
Security and Logistics
The Security and Logistics group provides project management, purchasing, praxis, and special needs support for F&O users across the university and beyond. The Security and Logistics group provides targeted services to help F&O IT employees meet the special needs of our customers though advanced troubleshooting, security remediation, and process definition techniques. The group also provides preventive, on-demand, specialty, legacy, digital communication, and knowledge management support to help all F&O employees achieve our business and personal goals every day.X
Digital Solutions Services
- Website and intranet template design
- Website updates
- Website metrics
- Content management system oversight and training
- Quality control on all F&O websites
- Liaison with ITS for web server support
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Communications and Marketing Services
- Communications strategy consulting
- Executive and other internal communications
- Website content
- Newsletters
- Annual reports
- News releases
- Coordinating with Office of Communications
- Responding to media requests
- Coordinating public records requests responses
- Preparing emergency communications
- Supporting event planning
- Promoting events and initiatives
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Copywriting and Graphic Design Services
- Graphic design for digital and print media
- Photography
- Video
- Creating design templates
- Ensuring design style consistency
- Special project/event support and consultation
- Brand management
- Marketing production and printing sourcing and management