From parking to dining, facilities to lab safety, payroll to police – and much more – Finance and Operations’ IT Team provides technology management and support to the business side of UNC-Chapel Hill. The team supports 45 units, over 2,000 F&O employees, and hundreds of unique business applications and specialty devices across the university.

We focus on delivering superior technology support to improve business processes, reduce costs, and maintain a high level of customer satisfaction.

Service Offerings Overview

Below is a listing of services offered through the service center.

Finance and Operations IT provides business-specific application support to our customers including:

  • Initial planning and consultation with business units and vendors;
  • initial configuration, testing, and installation;
  • user account access and setup;
  • backend server support;
  • response to production errors or emergencies.

We provide support to various business devices across campus including: point of sale, vending, door access, parking access, digital signage, and TIM clocks.

Services and support offered include:

  • Installation, relocation and removal of equipment;
  • incident support;
  • evaluation, repair and replacement;
  • configuration, administration, and user training;
  • systems maintenance for chargeback, cost-recovery, or expense tracking.

We provide remote and on-site desktop support for help requests that have been escalated from Campus ITS.

Services include:

  • System configuration,
  • troubleshooting,
  • problem resolution,
  • patching,
  • security remediation,
  • and training.

From Office 365 groups and teams to Sharepoint access to financial reporting access, Finance and Operations IT supports all F&O business unit account access needs including:

  • Establishing new accounts;
  • maintaining security groups;
  • providing access and maintaining permissions;
  • account termination.

Finance and Operations IT manages all F&O workstation and business hardware purchasing and management needs.

Services include:

  • Pre-purchase consulting services;
  • centralized procurement of standard workstation devices;
  • receiving and asset management;
  • coordination of F&O refresh program;
  • secure disposal of assets.

Finance and Operations IT provides information security vulnerability assessment, compliance tracking, and remediation to our customers ensuring that all your devices are up-to-date and secure.

Services include:

  • Workstation and data security management;
  • policy and procedure definition;
  • threat identification and remediation;
  • monitoring and ensuring compliance;
  • security awareness training to prevent risks.

We provide support and consultation on a variety of projects throughout F&O. Including:

  • Pre-project consultation;
  • requirements definition and planning;
  • project execution;
  • performance monitoring and cost control;
  • project review and close-out;

We set up and maintain F&O approved Mobile Communication Devices.

Services include:

  • Pre-purchase consulting,
  • development of common configuration,
  • equipment deployment,
  • incident and life-cycle support,
  • secure disposal of assets.

We offer backend F&O application integration with the F&O website as well as project management in web tool development and integration with F&O data sources and applications.

Finance and Operations IT maintains all F&O printers with services including:

  • Configuration and management of file server-based queues and printer driver definitions;
  • response to requests for support;
  • coordination with vendors for multi-function printer device support;
  • assisting system owners to support specialty printers, plotters, and scanners.

Finance and Operations IT develops, schedules, and delivers training on the following topics:

  • security awareness
  • network and resources orientation
  • Microsoft productivity tools
  • specific business unit applications